1 888 263 0000

Are you having problems while playing at an online casino? Follow these easy steps to help you solve any problems or issues that you may encounter when playing at an online casino:1.

Visit the casino Website

Sign in to your online casino account

To communicate with the customer service staff, you’ll need to go to the online casino homepage. Sign in to your player account. If you don’t have an account, register through the signup page. This requires no obligation, though you might receive a free no-deposit bonus. Once signed in, find the casino’s customer service information.

We provide contact information for 40 top online casinos below.2.

Choose Customer Support Method

Email, phone, live chat?

Most online casinos have a contact email, a live chat feature, and one or more toll-free phone numbers. Many casino sites have a “contact page” which contains all of the various ways you can contact the site. Select the option for you. The call center and Live Chat features provide instant feedback, while email inquiries can take anywhere from a few minutes to hours, depending on the site.

When dealing with a new representative, write down the person’s name, so you can refer back to the conversation later. This is especially useful if you have a troublesome call.3.

Getting your Questions Resolved

Have all your information ready to speed up the process

Once you’ve chosen a customer service method, ask your question or file your complaint. Have your account information ready, in case the customer service personnel need to verify your identity. If your question involves your first withdrawal, keep in mind that first payouts sometimes take a little longer than stated, because of a need to verify your identity. If your question involved a deposit bonus, no-deposit bonus, or free chip promotion, have your bonus code ready.

Many online casinos require you to send a coupon code to the cashier before receiving the bonus, though this is not a universal requirement.

How Are Disputes Resolved?

Online casino disputes happen. If you have a dispute, follow common conflict resolution tactics to have the best experience. Sometimes, an online casino’s staff and management are unreasonable. They might cite the Terms and Conditions page. If so, hang up, read through the T&C page, and call back with a better understanding of your situation. If you think a site has unfair terms of use, you might be using the wrong online casino.

Go to a players online forum like Ask Gamblers. See what the aggregate rating for the casino is. Read the list of complaints and see if your experience is common for that site. If problems persist, post a question or complaint at Ask Gamblers.

Many online casinos have employees monitor such sites and provide answers and assistance. If the site’s representatives are helpful, remember to leave feedback which gives the site a good review. This helps other gamblers find the right sites, while helping out the business you prefer.

Helpful Tips

Don’t be provoked into an emotional response.
Ask questions and get additional information, this helps you gauge how helpful a staff member is.
Don’t treat the dispute resolution as a zero-sum game.
Compromise or the appearance of compromise is often helpful.
If you’re on a toll-free number or in a Live Chat, time is on your side.
Remain patient and follow-up any responses with further questions.
Make the customer service rep’s job easier and your task will be easier.

Customer Service Information

The table below provides customer service information for dozens of the best online casinos. Those who want to learn more can read our review of each online casino or contact the site’s customer representatives themselves.

OUSC Gold Certified Casinos

Casino	Contact Number	Customer Support Email	Live Chat
888 Casino	1-855-218-6234	support@888.com	Yes
Slots.lv	1-877-263-6422	service@slots.lv	Yes
Bovada	1-888-263-0000	service@bovada.lv	No
Golden Lion Casino	+1 888 959 44 28	support@goldenlion.im	Yes
BetOnline Casino	877-238-5692	csd@betonline.com	Yes
Cafe Casino	+1 888-364-1850	service@cafecasino.lv	Yes
Jackpot City Casino	1-800-890-3304	support@playersupportcenter.com	Yes
Betway Casino	+44-808-238-9841	support@betway.com	Yes
Black Diamond Casino	None	support@blackdiamondcasino.net	Yes
Ignition Casino	+1 855-370-0600	service@ignitioncasino.eu	Yes
Magic Red Casino	+35 622-585-000	support@magicred.com	Yes
Sportsbetting.ag	1-888-843-9027	cs@sportsbetting.ag	Yes

OUSC Silver Certified Casinos

Casino	Contact Number	Customer Support Email	Live Chat
32Red Casino	+1 866-902-0499	support@32Red.com	Yes
5Dimes Casino	+1 800-258-7192	affiliate@5dimes.com	Yes
Aladdin’s Gold	+1 866-465-7285	support@aladdinsgoldcasino.com	Yes
Bodog Casino	1-877-263-6422	https://www.bodog.eu/?pushdown=contact-us	No
BoVegas Casino	+1 347-778-0761	support@bovegas.com	Yes
Club World Casino	1-888-671-2855	support@clubworldcasinos.com	Yes
Desert Nights Casino	+1 657-208-5478	support@desertnightscasino.com	Yes
Intercasino	1-866-687-7926	intersupport@intercasino.com	Yes
Joe Fortune	1-800-989-024	https://www.joefortune.com/support?pushdown=contact-us#	Yes
Ladbrokes	+44 800-0321133	info@ladbrokescasino.com	Yes
Las Vegas USA	+506-283-0061	support@lasvegasusacasino.com	Yes
Lincoln Casino	+1 888-234-7217	support@lincolncasino.com	Yes
Lucky Red Casino	+1 866-513-0857	support@clubworldcasinos.com	Yes
Miami Club Casino	1 888-492-9311	support@miamiclubcasino.im	Yes
Party Casino	1(866) 232-6004	info@PartyCasino.com	Yes
Sloto Cash Casino	+1 888-492-9309	support@SlotoCash.im	Yes
Spin Palace Casino	+61 1 8001 8453	support@spinpalace.com	Yes
William Hill	00 800 3551 3551	customerservices@williamhill.co.uk	Yes
Bet365 Casino	+1 866-273-0933	support-eng@customerservices365.com	Yes

OUSC Bronze Certified Casinos

Casino	Contact Number	Customer Support Email	Live Chat
Casino.com Casino	+350 200 44793	support@casino.com	Yes
Casino Mate	1-800-320-7769	thecasino@vegaspartnerlounge.com	Yes
Drake Casino	+599 (9) 733-1206	support@drakecasino.eu	Yes
Emu Casino	+61 2 8006 4933	support@emucasino.com	Yes
GDay Casino	No	support@gdaycasino.com	Yes
Planet7 Casino	+1-888-402-2065	help@planet7casino.com	Yes
Roxy Palace Casino	+44 800-7314292	support@roxypalace.com	Yes
Royal Vegas Casino	1-866-745-2415	support@fortuneaffiliates.com	Yes
Slotland Casino	No	support@slotland.eu	Yes

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