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bwin aims to provide the world’s safest and most- innovative gaming platform. With our fair and responsible product line-up, every user can play within their financial means and receive the best service possible. bwin commits itself to integrity, fairness and reliability and we always do our best to prevent gaming-related problems. Together with leading research institutes, associations and counselling providers, we have developed measures that ensure a responsible, safe and reliable place for online gaming.

1. Real fairness

It is our responsibility to create a gaming environment that is founded on the spirit of fair play. The trust of our customers is fundamental to our success. Customer confidence is reliant on us safeguarding the fairness of the games and protecting our customers against fraud. We work closely with independent authorities which monitor the fairness of the gaming products we offer. When it comes to fraud and manipulation, our dedicated investigation and online monitoring teams ensure your protection.

2. Real security

bwin is subject to strict regulatory oversight and we comply with a wide range of laws, rules, standards and regulations throughout various jurisdictions. Regular verification of compliance by means of independent reviews confirms that random number generators work as they should, that your deposits are kept safe in segregated accounts and that your personal data is protected.

3. Real prevention

Gaming is a great source of entertainment for millions of people around the world. But, for a minority, gaming can cause problems. We are committed to identifying risks as early as possible and intervening to prevent these problems before they emerge. We have in place a Responsible Gaming framework which includes controls to help customers to play within their limits and avoid a situation where gaming causes problems. As with everything we do, we believe that protective measures must be based on sound science. That’s why we were the first company to cooperate with scientists to analyse actual online gaming behaviour and develop an evidence-based responsible gaming concept.

ElectraWorks Limited

bwin is the leading sports betting brand of GVC Holdings PLC (LSE: GVC), the leading e-gaming operator in both B2C and B2B markets. GVC has four main product verticals (sports, Casino, Poker, Bingo) with a number of brands; Sports labels (bwin, Sportingbet, gamebookers), Gaming labels (partypoker, partycasino, Foxy Bingo, Gioco Digitale, CasinoClub), Studios (B2B) and non-core assets.

GVC acquired digital entertainment plc on 1 February 2016. The Group is headquartered in the Isle of Man and has licences in Alderney, Austria, Bulgaria, Denmark, France, Germany, Greece (interim), Gibraltar, Ireland, Italy, Malta, Romania, UK, and USA (New Jersey), Additionally, through partner arrangements its activities are licensed in Belgium and South Africa.

ElectraWorks Limited runs the operational activities on from Gibraltar on the basis of sports betting and casino licences issued by the Government of Gibraltar. With a team of over a hundred staff, the company takes care of the bookmaking business, risk management and customer support for and other group platforms.

bwin is headed by an experienced and well-versed management team. The team members have extensive professional experience of the gaming industry, making it possible to expand the team rapidly in line with the Group’s dynamic growth.

Please address your enquiries to management to:

Rules for responsible gaming enjoyment

Most people play for the entertainment, which means gaming to a responsible extent and within their financial means. But, for a small percentage, games of chance are not a form of entertainment – they are a problem which must be taken seriously.

What is disordered gambling?

Pathological gambling has been listed as a recognised psychological disorder in the international classification systems DSM and ICD since 1980. It is defined as persistent, recurring and often increasing gambling despite negative personal and social consequences such as debt, breakdown of social relations and impairment of professional development.

When should behaviour be considered problematic?

We would like to stress that diagnoses relating to clinical disorders can only be made by trained specialists. This page offers material which will allow you to quickly assess and consider your own behaviour. If you can identify with four or more of the following characteristics, we recommend that you self-exclude and contact a counselling provider.

  • Do you feel the need to gamble with increasing amounts of money in order to achieve the desired excitement?
  • Do you feel restless or irritable when attempting to cut down or stop gambling?
  • Have you made repeated unsuccessful efforts to control, cut back, or stop gambling?
  • Are you often preoccupied with gambling?
  • Do you often gamble when feeling distressed?
  • After losing money gambling, do you often return another day to get even?
  • Do you lie to conceal the extent of involvement with gambling?
  • Have you jeopardised or lost a significant relationship, job, or educational or career opportunity because of gambling?
  • Do you rely on others to provide money to relieve desperate financial situations caused by gambling?

Are you at risk?

Try the brief self-assessment developed by the Division on Addiction to find out whether you are at risk of developing gaming-related problems. All your answers are completely anonymous and not retained by bwin.

Rules for positive gaming

By observing the following rules, you will be able to relax and enjoy your gaming:

  • Gaming is just for fun, not a way of earning money
  • Only play when you are relaxed and concentrated
  • Take regular breaks
  • Decide your monthly gaming stake in advance. Only wager what you can afford to lose
  • Independently of our standard deposit limits, you may set a lower amount as your own personal limit
  • Do not increase the maximum limit which you have decided for yourself later on
  • Before you start playing, decide the winning amount at which you will end the game
  • Decide beforehand how high your losses can be
  • Never play under the influence of alcohol or medication
  • Never play if you are feeling depressed

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