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Casino Secret

  1. INTRODUCTION

1.1. This website, www.casinosecret.com (the “Website“) is operated by Casino Secret Limited (“we“, “us” or “site“) a company registered in Malta with company registration number C86426 and having its registered office at #2, Geraldu Farrugia Street, Zebbug, Malta.

1.2. This agreement establishes the Terms and Conditions which constitute a binding contractual relationship between Casino Secret Ltd and the registering player, hereinafter referred to as ‘User’. By accessing. registering and/or using the Website, you agree to be bound by these Terms and Conditions. These Terms and Conditions apply to all gaming with us via any device, including downloadable applications on a mobile device and shall remain in force for as long as the registered account remains active.

Please read these Terms and Conditions carefully before you start to use any section of the Site.

1.3. Casino Secret Limited is licensed and regulated to provide its services under the following licences by the Malta Gaming Authority (MGA), Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta. These licences authorise us to provide online betting and gaming services through the Site (“the Services”):

Licence number – MGA/B2C/259/2014 issued on 1st August 2018

1.4. Any reference to “you” and “yours” refers to you, the user of the Site.

1.5. By clicking the “I agree” button on the registration page, you agree that you have read, understood and are bound by these Terms and Conditions. These Terms and Conditions are made up of:

– these Terms and Conditions;
– the Privacy & Cookies Policy;
– any terms and conditions and or rules with regards to promotions, bonuses and special offers which may apply from time to time;
– our betting and game rules (including, where applicable the Terms and Conditions of specific promotions which may exist on the Site from time to time and which can be found on the webpage dedicated to the specific promotion in the relevant section of the Site) (the “Game Rules”)

1.6. If you do not agree with these Terms and Conditions, in all or in part, or do not wish to be bound by them, you should exit the Site immediately. Your continued use of the Site will constitute acceptance of these Terms and Conditions.

  1. CHANGING THE TERMS AND CONDITIONS

We reserve the right to make changes to the Terms and Conditions at any time. We will ensure that any significant changes to the Terms and Conditions will be notified to you in advance by an appropriate method (for example, by email or via a notice on the Website). However, it is recommended to check the Terms and Conditions from time to time to ensure that you agree with them, and your continued use of the Website will be deemed to be your acceptance of any changes we may make.

  1. INTERPRETATION

3.1. In these Terms and Conditions, unless the context otherwise requires:

3.1.1. references to these Terms and Conditions include references to these Terms and Conditions as varied, supplemented and/or replaced in any manner from time to time;

3.1.2. In the event that there is any conflict or inconsistency between the Terms and Conditions and any other rules in the Privacy Policy, these General Terms and Conditions shall prevail. In the event that there is any conflict or inconsistency between these Terms and Conditions and the bonus Terms and Conditions, the bonus Terms and Conditions rules shall prevail.

3.1.3. references to clauses or sub-divisions are references to clauses and sub-divisions of these Terms and Conditions

3.1.4. clause headings are for reference only and do not affect the interpretation of these Terms and Conditions.

3.1.5. references to “wagers” include if applicable a reference to “bets” and “stakes”;

3.1.6. references to servers or ‘our servers’, where applicable, includes a reference to Casino Secret Limited servers and to third party servers which are used in order to provide you with our Services on or through the Site;

  1. OPENING AND MANAGING YOUR ACCOUNT

4.1. In order to make one or more wagers on the Site, you must open an account with us (“Account”). You can apply for an Account to be opened by completing the online application form at www.casinosecret.com. It is only by completing the full online application form at the aforementioned link that you are considered to be an Account holder and can play for real money on the Site.

4.2. By applying for an Account, you represent and warrant to us that:

4.2.1. you are at least eighteen (18) years old or the age of legal consent for engaging with the Services under the laws of the jurisdiction in which you are located while using the Site, whichever is the higher. You understand that use of our Services is not suitable for minors and that you will not assist a minor to apply for or use an Account;

4.2.2. you will comply at all times with these Terms and Conditions. Players are prohibited from selling, transferring, and acquiring accounts to or from other players;

4.2.3. you will not abuse in any way or manner any online betting or gaming or any bonus offer or other promotion scheme offered by us;

4.2.4. all information provided to us by you, either upon application for an Account, subsequently or in connection with your Account (including, but not limited to, name, surname, date of birth, place of residence, email address and telephone number) is complete, accurate, current and not misleading and that you will inform us immediately if there is any change to such information;

4.2.5. you have accepted to receive information about bonus offers and other information from Casino Secret Limited (as defined in Clause 4.3) Should you not wish to be informed of bonus and other offers you are entitled to unsubscribe by following the link and the steps outlined on our Privacy & Cookies Policy;

4.2.6. you understand that there is a risk of losing money by gambling or playing games on the Site and that you are fully responsible for any losses incurred;

4.2.7. you do not already have an Account with us, had your Account suspended or closed by us in accordance with the Terms and Conditions or are currently self-excluded;

4.2.8. you should not have unreasonable expectations about the winnings you can make through gambling on the Site. You acknowledge and understand that a small proportion of customers may suffer from a gambling addiction and often require professional assistance in order to deal with and overcome their addiction. Please refer to our Responsible Gaming page, available via a link at the bottom of each page on the Site, to familiarise yourself with the responsible gaming measures offered by us and for a list of local organisations which may be able to assist you;

4.2.9. that the source of all monies used by you on the Site is not illegal and that you shall not use the Site for any unlawful or fraudulent activity, including but not limited to money laundering under the laws of any jurisdiction that applies to you. You additionally declare that you will not place bets on the Site on events in which you are involved in any capacity directly or indirectly or about which you have obtained any information through unethical or illegal means whatsoever;

4.2.10. you acknowledge and understand that criminal and/or civil proceedings may be brought against you and any other person(s) in connection with your involvement in any of the above mentioned activities, and we reserve the right to pass on, at our sole discretion, any information to the appropriate authorities for further investigation in the event that any of the above activity is suspected or otherwise linked to your account, and without providing you with notice of our intent for so doing. You note that we will report to the relevant authorities upon the slightest indication of any transactions and/or activities indicating potential money laundering. You hereby agree to waive any and all rights you may have, at law or otherwise, of whatever nature and in whatever jurisdiction to the fullest extent possible, in connection with such disclosure. In addition, we reserve the right to hold any funds we suspect to be in connection with unlawful or fraudulent activity and we shall be under no obligation to provide you with a reason for so doing.

4.3. You may not apply for an Account or use any of our Services if you or a member of your household are or have in the last two years been an employee of Casino Secret Ltd. For the purposes of this clause 4.3, “employee” includes third party contractors such as licensors, software suppliers, developers or partners and all those persons in any way affiliated with any member Casino Secret Ltd.

4.4. You may not apply for or open an Account if you are not acting as principal and are acting on behalf of someone else or for someone else’s benefit.

4.5 We reserve the right to close an Account and to retain the balance on that Account where we have reasonable suspicion that the Account is being used or controlled by a person other than the person named as the registered account holder and/or where we have reasonable suspicion that the Account is being used in a fraudulent manner or otherwise in connection with one or more marketing affiliates of Casino Secret Ltd.

4.6. Save as specifically stated in 4.7 below, funds deposited in one Account cannot be transferred to another Account.

4.7. You may only hold one Account with us at any single point in time. We reserve the right to close any multiple Accounts opened in the same name or in any way referable to the same person. At Casino Secret Limited’s sole discretion and in the event that we consider that multiple Accounts have been opened in genuine error, we may agree to credit one Account which you have opened with us with any balance remaining on your additional Account(s). Should we have reasonable grounds to believe that fraud has been committed or attempted, we reserve the right to cancel any related transaction, any bonus or any other promotion without prejudice to any other action. In these Terms and Conditions, a reference to ‘fraud’ shall be deemed to include ‘bonus abuse’. Bonus abuse includes, but is not limited to, opening more than one Account in order to claim an additional bonus or benefit. Only one account may be opened per IP address and/or computer device.

4.8. You shall not permit any third party to use your Account, and you are fully liable for any losses incurred by a third party on your Account. You shall inform us immediately if you suspect that a third party has obtained access to your Account, and you shall assist us fully in our investigations into the matter.

4.9. You understand that funds deposited into your Account do not earn any interest and you must not consider Casino Secret Limited as any form of financial or banking institution.

4.10. You understand and accept that Casino Secret Limited strictly prohibits the use of robotic, automated, mechanical, electronic or other devices to make automated decisions in any game or in respect of any bet on the Site, whether such use is attempted or affected by you or by any third parties. Should we have reasonable suspicion that any such device is being used on the Site, we reserve the right to void any bet or stake that it suspects has been made using such a device and/or exclude any customer from any promotion or competition in which it suspects such a device has been used and/or suspend the Account in question pending investigation into the matter and/or terminate the Account at its sole discretion. We consider the use of such devices to be tantamount to fraud and reserves its right in such a case not to refund any balance on the Account at the time of termination and to cancel any pending bets or games.

4.11. You understand and accept that you are prohibited from utilising any resource which is designed to provide a player with an unfair advantage. Such prohibited resources may include, but are not limited to, third-party software applications and databases as well as websites, web-based databases, subscription services and the assistance of any other person regardless of whether or not that person is also the holder of a Casino Secret Limited account. An ‘unfair advantage’ is defined as the use of game play techniques, such as card counting, Casino Secret Limited may terminate the account and withhold the balance on the account of any player found to be benefiting from an unfair advantage.

4.12. Casino Secret Limited reserves the right to terminate an account, ban a player and retain all funds where that player is reasonably suspected of engaging in, or helping others to engage in, cheating, and fraudulent activities, examples of which are the use of stolen or falsified credit cards or account numbers, chip dumping, forgery, collusion, and submission of data or documents which are forged, stolen or otherwise misappropriated.

4.13 Casino Secret Limited reserves the right to terminate an account, ban a player, retain all funds and consider all pending bets as lost, where that player is reasonably suspected of engaging or attempting in engaging in bribery activities.

4.14. You understand and accept that we do not warrant in any way or manner that your use of the Site is legal in any jurisdiction and that it is your responsibility to ensure the legality of your actions. We cannot provide you with any legal advice as to the legality of internet gambling in your jurisdiction, nor can we accept any liability whatsoever for any punishment imposed upon you by any relevant authority as a consequence of the illegal use of the Site. We request that you take your own steps to ascertain the legality or otherwise in the jurisdiction in which you are situated prior to attempting to access and play on our Site.

4.15. You must not apply for or open an Account if you are located in a jurisdiction in which applying for or opening an Account and/or using our Services is unlawful or contrary to any applicable regulation (“Prohibited Jurisdiction”). It is your responsibility to ensure that this is not the case. We reserve the right to immediately suspend your Account if we discover that your Account has been opened, or is being used, from a Prohibited Jurisdiction.

4.16 A Casino Secret Limited account may only be held by an individual. For the avoidance of doubt, company accounts are not permitted.

4.17. We reserve the right, at all times, to transfer and/or license, without prior notice, right, liability and/or operation of a Casino Secret Limited account to another legal entity, subject to Casino Secret Limited guaranteeing the fulfilment of the transferred liability.

  1. IDENTIFYING YOURSELF

5.1. When you apply for an Account, and at any time while you hold an Account with us, you accept that we may:

5.1.1. ask you for proof of your identity, age and origin of funds and, even if your Account has been opened, to block it at our discretion at any time if we are not satisfied with the information with which you have supplied us or in the event that there is delay in supplying the requested information;

5.1.2. request a photograph of you holding your colour identification document(s) where we have doubts as to the veracity of the account holder’s identity;

5.1.3. void and return any stakes placed and to prohibit your play until your identity, age and/or origin of funds is verified to our satisfaction.

5.1.4 terminate your account with immediate effect and to retain all funds on the account in the event that there is reasonable suspicion of fraudulent activity including, but not limited to, provision of fraudulent personal details, forged, altered or stolen identity or financial documents or registration of multiple accounts.

5.2. Casino Secret Limited will only accept colour copies of identification documents.

5.3. Documentation should be sent to kyc@casinosecret.com or through our Website (login required) at the Documents page via the “My Account” section. We recommend that all players send us their official personal identification documents upon registration of their account.

5.4. We reserve the right, at our own discretion, to conduct checks against registered details of applicants and players to ensure the accuracy of information provided and we shall be entitled to demand further evidence as to an applicant’s age, capacity to legally contract with us, country of residence or any other information at any time in the future.

  1. YOUR PERSONAL INFORMATION

6.1. The personal information that we reserve the right to require for registration is: first name; surname; gender; date of birth; place of residence; email address; phone number; language, currency, passport or ID card number and password. It is your responsibility to ensure that all the details provided by you on the registration form are accurate and kept up to date as we are required under applicable legislation to cross-check the details entered by you with identity and payment documents for the purposes of verifying your identity. You can access and edit some of your personal information at any time in the ‘My Account’ section of the Site or by contacting Customer Service. You may also delete the details of a debit or credit card at any time, and/or register a new card. Failure to inform us of such changes may result in transactions being declined by your bank, building society or credit card Company, and we shall not accept any liability or responsibility for transactions that are declined as a result of your failure to provide us with correct personal details. It is also your responsibility to protect your debit and/or credit card for loss or theft, and you should contact Customer Service immediately should your card be lost or stolen. Please note that no changes may be made to your first name, last name and date of birth as originally entered upon registration, unless you provide us with evidence to our satisfaction that these, and any other personal details, have been legally changed according to the laws of the jurisdiction in which you reside. Further, proof of new address is required in order to change the address which you originally provided upon registration. In addition, no changes may be made to your user name as originally entered upon registration.

6.2. In the event a username is required, the username you choose must not be obscene, threatening, menacing, racist, offensive, derogatory, defamatory or in violation of any intellectual property or proprietary rights of any third party and if we consider, in our sole and absolute discretion, that the username selected by you is inappropriate we reserve the right to reject and prevent your use of such username at any time with or without notice to you.

6.3. After you have created an Account with us, you will subsequently be required to enter your email address and password in order to access your Account and make use of our Services. Your email address and password should not be disclosed to any third party and you are solely responsible for all actions that take place as a result of access to the Service via your email address and password. In such a case, you accept full responsibility for the consequences of allowing such access and activity and, without derogating from the generality of any other indemnity contained herein, you indemnify and hold Casino Secret Limited harmless in respect of any damages arising from the same. Any breach of these Terms and Conditions by anyone to whom you disclose your password will be treated as a breach by you.

6.4. In the event that you forget your password, or that your password becomes, or you suspect that it may become, known to any unauthorised user, you will immediately notify us of such event.

6.5. After five consecutive incorrect entries at login, your Account will be temporarily suspended for security reasons and we will require you answer security questions and/or to send us an official photographic proof of identity, being a National Identity Card, Passport or Driving Licence in order for the Account to be reactivated.

6.6. We reserve the right to change your password and/or Account name at any time in our sole and absolute discretion, and we will notify you of any changes made to this/these by using the contact details with which you have provided us.

6.7. We shall assume that any transaction undertaken after a correct and matching username and password are entered is made by the rightful Account holder, and therefore valid. To the fullest extent permitted by law, we will not be liable for any loss suffered by you as a result of any unauthorised use or misuse of your personal details. To protect both you and us against identity fraud, we reserve the right to request, at any time, satisfactory colour proof of identity with a photo (copy of a valid passport/identity card/Government ID/Driving Licence) and/or a copy of any cards used and/or proof of address (recent utility bill or bank/credit card statement). Failure to supply such documentation may result in suspension of the Account.

6.8. We will employ strict security measures to protect the security of the personal information which is held by us from any unauthorised access. You are solely responsible for the security, and maintaining the secrecy of, of your login information and for all actions that take place as a result of access to the Services via your login information.

6.9. Your personal information is strictly confidential and will be used by us to set up and manage your Account, to build up customer profiles and to provide you with the opportunity to engage with the Services available on the Site. If you have “opted in” to receive bonus offers and other information from Casino Secret Limited, we may also use your personal information to send you direct marketing emails, letters by post, SMS messages and promotional phone calls (this includes automated calls) regarding new products and/or offers which we think may be of interest to you. You may receive such direct marketing emails, letters by post, SMS messages and promotional phone calls, once you have registered an Account with us even if you have not placed any wagers or deposited any funds into your Account. Please see our Privacy & Cookies Policy for information on how to unsubscribe.

6.10. We reserve the right to pass on personal information to third parties, such as for example, third party payment providers, government institutions, where we are requested or required to do so in order to comply with any applicable law, regulation, legal process, court order or governmental request in particular where this is required in order to detect or otherwise to prevent a crime.

6.11. Additional information used to provide a quick and effective service on the Site is typically collected through the use of cookies. Further information about our use of your personal information can be found in our Privacy & Cookies Policy .

  1. ACCEPTED CURRENCY

7.1. Transactions can be made a number of permitted currencies and a selection is made upon registration. Transactions will be made in the currency you select when you first open your Account, unless you indicate another preference when making a payment or otherwise when receiving a payment from us. We retain the right to have transactions on our site calculated in multiple currencies. We use the ECB day rate at the given time, or the current rate (+/- 15 minutes), as indicated by xe.com on the date when we are making payments to you or when receiving payments from you. You hereby acknowledge that we cannot bear any responsibility for any currency fluctuations in making any such conversions. We reserve the right to add or remove currency options at our discretion. We further reserve the right to suspend the placing or payout of wagers and/or wins in certain currencies and to pay the balance in the currency corresponding to your account selection.

  1. DEPOSITS AND WITHDRAWALS

8.1. When you open an Account, we require you to make a minimum deposit before you can bet or play. The minimum deposit accepted amounts to approximately 10 Euros (and any other currency equivalent), we however retain the right to change this minimum amount at any time should we deem so appropriate. The minimum deposit you can make is indicated in the cashier at the moment you decide to make a payment to us. You can make a deposit at any time online using your debit or credit card, e-wallet, pre-paid voucher or via bank transfer. Cash and/or cheques are not an accepted method of deposit. Certain payment methods may not be available to you, depending on certain factors such as jurisdiction and currency. The available methods in your jurisdiction will appear as a list when you click on “Credit”.

8.2. We reserve the right to request further information and documentation regarding your age, identity and place of residence following any deposits or prior to any withdrawals, in particular prior to your first withdrawal, in order to prove your identity before we release funds to you. We also reserve the right to request such information and documentation about any person who affects a deposit on your Account. Such information and documentation (as Driving Licence, Government ID, Bank/Credit card Statement) will enable us to check that the personal data given during your registration corresponds to what appears on the document. In the event that this data is different, we reserve the right to cancel the bets along with the payment of the account balance to you, unless you can demonstrate your entitlement to the balance by some other means.

8.3. Deposits made to your Casino Secret Limited account should be commensurate with game play. Therefore, if in Casino Secret Limited discretion, there is suspicion of abuse (for instance, where a deposited amount has not been used for an appropriate level of game play and the user then makes a withdrawal request in relation to that deposited amount or where we suspect that you are abusing exchange rate fluctuations), we reserve the right in its absolute discretion to cancel the respective deposit(s) in part or in full, to retract any costs that may have resulted in conjunction therewith and to close the Casino Secret Limited account indefinitely. We further reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification in such instances prior to processing any withdrawal request, the processing of such request to be entirely at Casino Secret Limited’s discretion.

8.4. It is your responsibility to notify our Customer Support services immediately should funds be credited to your Account in error. Should fund be credited in error, said funds may be frozen and eventually withheld by us. We further reserve the right to void any transactions placed using them, including related winnings paid out in error. We reserve the right to set-off any subsequent winnings owed to you to satisfy this liability.

8.5. Subject to clauses 8.2, 8.3 and 8.4, funds can be withdrawn at any time, except for when you have not fully unlocked a bonus that you have received. For the rules surrounding the unlocking of bonuses, please see the relevant section of the Bonus Terms and Conditions as well as the terms and conditions applicable to specific promotions which can be found on the promotion home page on the Site.

8.6. Subject to these Terms and Conditions, including without limitation subject to clause 8.10, you can make withdrawals from your Account up to your current available balance at any time.

8.7. In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account.

8.8. We reserve the right to apply a fee to withdrawals, this is presently levied on withdrawals of low value or on subsequent withdrawals beyond the first in any given week. If a fee is to be applied to a withdrawal the sum will be shown in the cashier before confirming the withdrawal request, the fee will be deducted automatically from your account balance if you choose to proceed with the transaction. We reserve the right to impose an administrative charge should you make any withdrawal involving a deposit that has not been staked, additional bank charges associated with payments made can be passed on to you in this case. The minimum amount you are permitted to withdraw may depend on the payment services provider which you use to withdraw the funds.

8.9. Minimum and maximum withdrawal amounts apply to withdrawals made by a Debit/Credit Card. These limits vary according to card provider and are clearly displayed when you make a withdrawal from your Casino Secret Limited account. Withdrawals made by debit or credit card may only be made to the card you have registered to your Account and deposited funds with. Cash and/or cheques are not an accepted method of withdrawal.

8.10. In the event of a promotional campaign or competition, for which we credit an amount to your Account, you are entitled to the use of such amount only for the sole purpose of wagers made on the Site. You are not entitled to withdraw such amounts, unless stated otherwise in the terms and conditions of the promotional campaign or competition. We reserve the right to reclaim those amounts if you do not use them to place one or more wagers on the Site during the period specified in the promotion.

8.11. Casino Secret Limited reserves the right in its sole discretion to amend its deposit and withdrawal limits and thresholds subject to compliance with applicable laws.

8.12. Please note that a list of your transaction records is located in the ‘My Account’ section of your Casino Secret Limited account.

  1. TRANSACTION FEES

9.1. Please note that we may apply a handling fee for deposits made via debit or credit card for amounts of less than a certain value (these handling fees should not amount to more than 2% of the deposited amount, nevertheless, we retain the right to increase the charge should we deem so appropriate). If a charge is applicable to the deposit amount, it will be clearly indicated at the moment of paying in our cashier. Withdrawals from your Account can be requested at any time provided all payments made have been received.

  1. USING YOUR ACCOUNT

10.1. You can play games in for free on our Site with or without creating an Account at any time, but only if it would be legal for you to do so were you to play on our Site with an Account for real money. You can play Live Casino for free on our Site once you have created an Account.

10.2. Wagers are only valid if accepted by our servers. Until acceptance of the wager by our server all information displayed relating to a bet or to a game constitutes an invitation to play and/or bet only.

10.3. All bets struck with Casino Secret Limited are considered to be placed and received in Malta. Any contract(s) between Casino Secret Limited and the customer are deemed to have been formed in Malta.

10.4. In order to place a wager, you must have sufficient funds in your Account.

10.5. Only wagers placed from your Account will be accepted and any winnings you make using our Services will be credited to your Account. Subject to these Terms and Conditions you can make deposits or withdrawals through your “My Account” page.

10.6. We reserve the right to refuse or limit any wager(s) at our sole discretion for any reason whatsoever. In circumstances where a wager is deemed to be or is declared void by us any sum deducted from your Account with respect to that wager shall be credited to your Account.

10.7. We will perform security checks on random occasions and at our sole discretion. You accept that we may demand additional information in the event of a security check and that we may suspend and/or terminate your Account, registration or withhold your payment until we receive the appropriate information that we have requested.

10.8. Any inactive Account where your balance is preserved will be reviewed regularly and we will attempt to notify you, via email, at your registered email address of any remaining funds held in your Account. Should an Account remain inactive (no gameplay, transactions, valid withdrawals or deposits) for a period of at least 12 months, it will be classified by us as ‘dormant’ and a maximum administrative fee of 5 EUR (or an equivalent amount in any other available currency) per month shall be deducted from your Account thereafter. You will receive email notice of at least thirty (30) days before the first deduction. The deductions may be viewed in your Account under ‘Transaction History’. The deductions shall cease should you reactivate your Account, but the administrative fees already deducted will not be reimbursed. You can reactivate your account by making one or more wagers or transactions including a valid withdrawal or deposit. You are free, at any time, to withdraw any funds which you are entitled to and which are held by us on your Account.

10.9. We reserve the right to remit any funds remaining on an Account, that has no recorded transactions on it for a period of 5 Years. Funds remitted to the Casino Secret or a third party of our choosing shall be forfeited and used to fund responsible gaming endeavours, and the Account will be closed.

10.10. We reserve the right to modify, suspend or withdraw use of any and/or all betting and gaming services, temporarily or indefinitely, at any time, without notification or compensation, subject to compliance with our regulatory requirements and fulfilment of any outstanding commitments under these terms and conditions.10.11. Casino Secret Limited reserves the right to void any bet should it become illegal or if we are otherwise prohibited from settling the bet under any law or regulation in any jurisdiction.

  1. CASINO, GAMES & RULES

11.1. Casino Secret Limited Casino (our web-based casino service) is powered by the casino software providers as listed under clause 1.3 of these Terms and Conditions (‘Our Providers’).

11.2. Our Providers reserve the right at their sole discretion to make changes to the available games in the Casino and to the payout rates which apply to those games at any time. The payout rate of each game can be viewed by clicking in the Help or Information section (usually marked with a question mark or an (i) within each game or in the Winnings per month page. It is your responsibility to note the payout rate applying to each game in each session prior to placing a stake or wager.

11.3. Casino Secret Limited does not accept and acknowledge any liabilities whatsoever for transactions made to, from and/or with the Live Casino product, with the exception of funds which are paid to and/or from your Casino Secret Limited Account when using the Live Casino product in accordance with these Terms and Conditions.

11.4. By playing in Casino Secret Limited you warrant that you are familiar with the rules of any game in which you participate and acknowledge that the rules of the games are available on the Site and/or in the Help section of each game. All game rules form part and parcel of these Terms and Conditions.

11.5. In the event that you lose your internet connection during a game, the game will resume from the point at which the internet connection was lost when you next log in to the game. Moreover, a slow network connection might cause a dysfunction on your gaming activity which could prevent the good progress of any game or bet.

11.6. If you consider that there is an error in the pay-table or gaming software, please contact Customer Services at support@casinosecret.com.

11.7. Should we suspect that the primary purpose of one or more transfers made by you from your Account with us to our flash or Live Casino is that of profiting from currency fluctuations, we reserve the right to make adjustments to your Account in order to remove any gains which you have made from the fluctuation of the relevant currency or currencies. Casino Secret Limited cannot be held responsible for any loss or financial risk sustained due to currency fluctuations during the transfer of funds between your Casino Secret Limited Account and our Casinos and you are responsible for transferring your funds to your Casino Secret Limited Account once you have finished playing in the Casino.

11.8. The maximum amount a player may win from a single bet on any of our casino/side games is €500,000 or currency equivalent. Progressive Jackpot games are specifically excluded from this rule.

  1. TAX

12.1. Declaration and payment of any and all applicable taxes and fees in connection with any winnings awarded to you and any other payments to you are your sole responsibility. Winnings cannot be transferred, substituted, or redeemed for any other consideration.

  1. PROMOTIONAL ACTIVITIES

13.1. By accepting any prize and/or winnings from us in any one or more games you irrevocably consent to the use of your username and/or your first name plus the first initial of your surname for advertising and promotional purposes without any additional compensation. We may also contact you in order to request your permission to display further details about you for advertising and promotional purposes.

  1. SUSPENSION AND CLOSURE

14.1. In the event that you breach any of these Terms and Conditions, we reserve the right, at any time, without prior warning, notification or compensation, and without prejudice to any subsequent legal proceedings which may be taken, to suspend or close your Account, to deny access to all or part of our Services, particularly to refuse to accept any bets or transactions, or to withdraw promotional offers pending investigation and/or the conclusion of any legal proceedings. Any positive balance existing in your Account pending investigation and/or following the conclusion of any legal proceedings may be used on account of any damages or sums owed by you to us.

14.2. We reserve the right to fully cooperate with law enforcement and other authorities, including the Government of Malta, the Malta Gaming Authority and the European Sports Security Association (“ESSA”), in investigating claims of illegal activity on the Site, including where we suspect you of placing bets on events in which you have any involvement in any capacity.

  1. TERMINATION

15.1. Either we or you are entitled to terminate this Agreement at any time. Closure of your Account represents termination of this Agreement. In the event of any re-activation or re-opening of your Account by us, these Terms of Use will again govern your access to and use of the Site.

15.2 In the event of termination by us:

15.2.1 We reserve the right to close your Account with immediate effect and, on reasonable suspicion that you have committed, or have assisted someone else to commit, any fraud or breach of these Terms and Conditions or other illegal act, we reserve the right not to refund to you any balance on your Account at the time of termination.

15.2.2. If we decide to return all or part of the balance on your Account at the time of termination, you are required to contact us upon receipt of our email informing you of our decision, confirming to us that you wish to withdraw the permitted amount, following which the funds will be returned to you. Your Account will be closed.

15.3. In the event of termination by you:

15.3.1. The funds on any Accounts that are closed with a positive balance will not be returned to you until you have sent a withdrawal request and provided us with the bank account details needed to return the balance to you. You can close your Account via the Site or you can request that we close your Account. In the case of any Accounts which are closed but which have outstanding/pending bets, those outstanding/pending bets will not be cancelled and it is your responsibility to contact support@casinosecret.com  to arrange to transfer to your bank account any winnings resulting from the outcome of such bets once settled.

15.4. Upon termination of this Agreement whether by us or by you, you agree and acknowledge that

– your rights to use the software, whether in download or non-download form, that either is owned and/or created by us, or which is used by us under licence and made available to you on or through the Site (“Software”) – shall immediately terminate, and
– you will cease any and all use of the Software, and
– you will remove and permanently delete the Software from your computer, hard drives, networks and other storage material.

15.5. Upon termination of this Agreement whether by us or by you, then except as otherwise specifically provided and subject to any rights or obligations that have accrued prior to termination, neither we nor you shall have any further obligations to the other.

15.6. Unless and until your Account is closed by either us or you as specified above, your Account shall not be closed.

  1. INDEMNITY

16.1. You accept to fully defend and indemnify us (including for reasonable legal expenses), our representatives, directors, agents and employees, along with any relevant Casino Secret Limited company (including for reasonable legal expenses) and their representatives, directors, agents and employees, against any claim or complaint made by a third party, caused or resulting from a breach on your part of these Terms and Conditions or any document included in it as a reference, from a breach on your part of any laws or rights of these third parties or from the use by you of the Site, or the use of the Site by another person using your personal details whether or not with your authorisation.

  1. RESPONSIBLE GAMBLING

17.1. We are committed to providing a safe and responsible platform for our customers to use our Services, and we are fully committed to assisting our customers who have become addicted to gambling, or who we consider may be at risk of becoming addicted in dealing with their problems and obtaining the advice and help they need.

17.2. Casino Secret Limited offers a variety of tools to assist you in managing your gambling, including temporary and permanent self-exclusion and deposit limits. For more information on responsible gaming and how our tools work, please refer to our Responsible Gaming page which can be found by clicking on the Responsible Gaming link on the bottom of any page on the Site.

17.3. Should you opt for self-exclusion in the manner contemplated in clause 17.2 above, you will NOT be able to open your Account for the duration of the self-exclusion period.  In the interests of promoting responsible gambling, at your request, we will block you from accessing your account for a minimum of six months.  Any undetermined bets or wagers at the time of your self-exclusion will be settled in the normal way, according to normal timescales and, if subsequently applicable, winnings paid to you.  Any Account blocks due to self-exclusion cannot be undone during the agree self-exclusion period.

17.4. In requesting self-exclusion, you agree to provide full and accurate personal details, now and in the future, so your access/use of the Website can be restricted.  If you do choose to self-exclude, we will use all reasonable endeavours to ensure we comply with your self-exclusion.

17.5. Any Account that is blocked through use of our permanent self-exclusion procedure cannot be unblocked. We will use our best endeavours to ensure that, if you have requested permanent self-exclusion from our Services, you will not be able to open a new Account with us. However, in the event that you succeed in opening a new Account by using false data, or via any similar means, you agree that all liability for any losses subsequently incurred by you as a result of using our Services will fall on you and will not fall on Casino Secret Limited. Should we become aware that you have used false data, or any similar means, to open an Account with us, we reserve the right to immediately close that Account. Please refer to our Responsible Gambling page for more detailed information regarding temporary and permanent self-exclusion and the other responsible gaming tools which Casino Secret Limited offers.

17.6. During a period of self-exclusion, we will not send you any marketing material and we cannot accept any deposits or bets from you.  We will close your Account and return any money to you, excluding any sums that might be then due to Casino Secret Limited

17.7. If you bring your gambling addiction to our attention, we will do our best to put you in touch with one or more agencies or individuals in the territory in which you reside that are specialists in dealing with problem gambling.

17.8. We reserve the right at our sole discretion to block or close your Account and return any balance standing in your favour to you if we consider that you have a gambling addiction and that your continued use of our Services is detrimental to your health and wellbeing. If you request us to do so, we may agree to return a balance standing in your favour to an account that is not your usual account under your control.

  1. INTELLECTUAL PROPERTY RIGHTS

18.1. All copyright, trademarks, patents and other intellectual property rights in any material or content (including without limitation software, data, applications, information, text, photographs, music, sound, videos, graphics, logos, symbols, artwork and other material or moving images) contained in the Site (“Content”) is either owned by us or has been licensed to us by the rights owner(s) for use as part of the Services. Any use of such items or rights without the owner’s express prior written consent is not permitted. All rights are expressly reserved.

18.2. In particular, you shall not be entitled, in respect of any Content (wholly or partly), to engage in any of the prohibited activities listed below (together the “Prohibited Activities”):

18.2.1. to sell, assign, sub-license or pass it on in any other way to any third parties or to allow third parties to access it unless and to the extent expressly permitted; or

18.2.2. to change, edit, modify, reformat or adapt it in any other way.

18.2.3. to copy, redistribute, reverse engineer or attempt to access the source code for any purpose whatsoever;

18.2.4. to use the Site in any unlawful manner or for any unlawful purpose, or in any manner inconsistent with these Terms and Conditions.

18.3. In the event of your carrying out any of the Prohibited Activities you shall be fully liable for any damages, costs and expenses arising therefrom.

18.4. We grant you a personal non-exclusive, non-transferable and non-assignable right to view and use the Content via your PC, mobile telephone or other access device for private, non-commercial purposes only and subject to your strict compliance with these Terms and Conditions.

18.5. You may copy the Content in an unchanged form for private use on your own PC, mobile phone or other access device if and to the extent that such copying is required for the proper use of our Services or the Content and such copying is permitted by the copyright owner.

18.6. You will notify us immediately if you become aware of any unauthorised use or copying of any Content or any part of the Site or any unauthorised access to the Site or other unauthorised activity, including but not limited to any Prohibited Activity in connection with the Services by any person (legal or human). You agree that you will provide us with all reasonable assistance with any investigation that we carry out pursuant to the information that you provide. You hereby grant us a perpetual, irrevocable, royalty-free, world-wide licence to reproduce, transfer, modify, adapt and/or publish any Content provided by you to us by email or otherwise on the Site as we see fit and without notice to you, unless you have indicated otherwise in such communication.

  1. LIMITATION OF LIABILITY

19.1. Nothing in these Terms and Conditions shall limit or exclude Casino Secret Limited’s liability for:

(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;

(b) fraud or fraudulent misrepresentation;

(c) anything which by law Casino Secret Limited is not permitted to exclude in any applicable jurisdiction.

19.2. Subject to clause 20.1, Casino Secret Limited shall not be liable for:

19.2.1. any loss or damage incurred arising from your use of the Site, including where appropriate, relating to loss of business, loss of profits, business interruption, loss of business information, or any other losses (even where we have been notified by you of the possibility of such loss or damage);

19.2.2. any loss or damage arising either directly or indirectly from your use of any link to any website contained on the Site;

19.2.3. any delays or interruptions to the Services, errors in any information or services provided (such as entry and transmission of data), any loss or corruption of data or communication or lines failure, any accidental transmission of viruses or other harmful agents, unauthorised use or misuse of your Account;

19.2.4. any software error; or

19.2.5. indirect or consequential loss however caused; or

19.2.6. any event of force majeure.

19.3. Except as set out in these Terms and Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Agreement.

19.4. The contents of Casino Secret Limited’s, World Wide Web pages are provided as is. Except as required by applicable law, no warranty of any kind, either express or implied, is made in relation to the accuracy, reliability or content of the pages. Casino Secret Limited reserves the right to revise the pages or withdraw access to them at any time.

19.5. Although we shall take all reasonable measures to ensure that any software and files on the Site are free from computer viruses, we cannot and do not guarantee that the software and files are free of such problems. In the event of temporary suspension of all or any part of the Services, we will restore the Services as soon as is reasonably practicable.

19.6. We may temporarily suspend the whole or any part of the Services for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practical.

  1. SOFTWARE ERRORS

20.1. Any software error or malfunction which is or which may be evidenced by Casino Secret Limited to have occurred on any of its systems or those provided by any of its software providers shall void the bet. You shall be entitled to the full amount of your stake in relation to such bet or game. Casino Secret Limited hereby excludes all further liability for any such software malfunction.

20.2. Any user who detects a malfunction on the gaming and betting software must inform Casino Secret Limited as soon as the malfunction is discovered by contacting support@casinosecret.com.

20.3. Casino Secret Limited may take all necessary measures in the case of abuse of any malfunction by any user, including but not limited to, blocking the Casino Secret Limited Account concerned, freezing the funds, and withholding and/or cancelling the payment of any and all winnings resulting directly or indirectly from the malfunction. If there are insufficient funds in the Account, Casino Secret Limited is entitled to claim or otherwise appropriate the relevant outstanding amount relating to any winnings paid out in error which shall be a debt from you to Casino Secret Limited until fully and finally repaid.

  1. DISASTER RECOVERY

21.1. Whilst it is intended that the Site will at all times operate under our existing licenses, we reserve the right to switch the operation of the Site to another jurisdiction at any time. In this case and depending on the Casino Secret Limited Group structure at the time, one or more other companies in an alternative jurisdiction may act as agent for and provide services to us in order to ensure that the Site remains available to you, subject to the provisions of these Terms and Conditions and compliance with any applicable licence conditions.

  1. CUSTOMER SERVICE AND DISPUTE RESOLUTION

22.1. You may contact us within 6 months if you have a question relating to a transaction, payment, withdrawal, and or settlement or if you have questions or need assistance. Any claims made after this time may not be considered by us, in our sole discretion. All communications between Account holders and us may be recorded for regulatory reasons as well as for security and training purposes.

22.2. We will not tolerate any derogatory, abusive or violent behaviour by you to any of our employees. Should you behave in any such manner (to be determined solely by us), we reserve the right to suspend and/or close your Account, and/or take any other measures as deemed appropriate.

22.3. If you have any complaints, please contact us via our Customer Service directly on at support@casinosecret.com. We will use our best efforts to resolve a reported matter promptly and within a maximum of 10 days from receiving your complaint.

22.4. If you remain unsatisfied, you may refer your claim for adjudication to an Alternative Dispute Resolution service, If you reside within the EU you can use this service for free- Online Dispute Resolution (Online Dispute Resolution -ODR). The ODR platform will aid in the resolution of your complaint by facilitating communications between parties. Non EU residence may direct any complaints directly to the MGA (Malta Gaming Authority): e-mail : support.mga@mga.org.mt Address: Malta Gaming Authority, Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta Tel: +356 2546 9000

  1. GENERAL

23.1. Should we delay or fail to enforce our rights under these Terms and Conditions, this does not mean that we are losing or waiving the rights afforded by them where set timelines have not been set out. The same shall also apply to you.

23.2. We will not be liable to you for any breach of these Terms and Conditions which arises because of any circumstances that we cannot reasonably be expected to control.

23.3. These Terms and Conditions form the entire understanding between you and us concerning your use of the Service and supersede all previous agreements relating to the Service.

23.4. If any part of these Terms and Conditions is determined to be legally invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms and Conditions shall continue in effect.

  1. LANGUAGE

24.1. The English language version of these Terms and Conditions and of any content on the Site will prevail over any other language version which we may issue from time to time.

  1. GOVERNING LAW

25.1. This Agreement is governed by the laws of Malta, whose courts shall have exclusive jurisdiction to settle any dispute arising therefrom. We cannot accept responsibility under the laws of any other jurisdiction.

  1. PROMOTIONS

Note that any specific terms relating to any particular bonus and/or promotion will take precedence over these terms and conditions in the event of any inconsistency or discrepancy.

  1. BONUS ABUSE

27.1. Casino Secret Limited awards bonuses and entry to selected promotions in good faith to players who use its services for entertainment purposes and as a token of appreciation for loyal play. Free bets, bonuses and entry to promotions will be revoked, denied or withdrawn from players who abuse the spirit of this offer. We reserve the right to cancel/remove a bonus offer at any time in case of any suspected abuse of the offer and to terminate the offender’s account with immediate effect. At its sole discretion, Casino Secret Limited reserves the right not to issue refunds of any deposits, balances or winnings generated on the account should Abuse be suspected. Casino Secret Limited retains its right to prosecute offenders. ‘Abuse’ includes, but is not limited to, the opening of multiple accounts to claim multiple bonuses. Further, where any term of a bonus offer or promotion is breached or there is any reasonable suspicion by Casino Secret Limited that a series of bets has been placed by a customer or group of customers which, due to a bonus, free bet or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, Casino Secret Limited reserves the right to reclaim the bonus and in its absolute discretion to void the free bets and/or void any bet funded by the bonus or bonus winnings. We reserve the right to cancel a bonus given to you following a deposit made by you if the deposit has not been used to place a bet. We reserve the right to cancel a bonus and any winnings made by betting with all or part of the bonus amount in the event that we suspect that bonus abuse has occurred. Casino Secret Limited reserves its right to request proof of your identity, age and origin of funds at any time, including prior to crediting your Account with a bonus.

27.2. For Accounts credited with bonus amounts – bets placed will be taken from any cash deposits first and, once all cash deposits have been used, from the bonus amounts in the Account. Please note that you will only be able to receive or benefit from offers that apply to your country of residence and, where stated, deposit payment method. Casino Secret Limited reserves the right to vary the number of bonuses granted and the currencies in which they are granted depending on the user’s country of residence at any time and for any reason whatsoever. Casino Secret Limited reserves the right to offer a specific bonus to a specific customer or group of customers, to terminate a bonus offer without notice or compensation, to change the terms of a bonus offer and/or to exchange one type of bonus offer for another at its sole discretion and at any time.

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