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1. CAN I EDIT MY ACCOUNT DETAILS?
If you notice a mistake on your account details please contact out customer support through live chat or email as soon as possible.
2. HOW DO I VERIFY MY ACCOUNT DETAILS?
In order to become a fully fledged member of the Ikibu tribe you must go through the initiation process known to some as verification… Fortunately it’s no way near as daunting as it sounds. If you would like to verify your account, you can do so at any time by uploading the below documents through the upload functionality within the ‘My Account’ page. If you are contacted by us with instructions on how to verify your account you may be asked to provide some of the following documents:

Photo ID. A photograph of your Passport, Driving License, or ID card. Photo ID must be valid and show the expiration date.

Address Verification. A photograph of a bank or credit card statement, utility bill containing your full name, address, date of issue and the identity of the sender. Please note that the document must not be older than 3 months and that the entire document is visible.

 

Bank Statement. If you have deposited with us via bank transfer or have made a withdrawal to your bank account you will have to provide a photograph of your bank statement or alternatively, a screenshot of your online bank showing the deposits to IKIBU. The account number and your full name must be fully visible.

Credit Card. If you have previously used a credit card with IKIBU then you will be required to send us a photograph of the front and back of said credit card.

3. I CAN’T LOG IN. WHAT DO I DO?
Please check your username and password are correct. Your username will be the email address you registered with. To check if your password is the reason you cannot log in, please request a password reset from the login page. If you are still experiencing difficulties logging into your account please contact customer support.
4. I’VE FORGOTTEN MY USERNAME/PASSWORD
Resetting your username or password could not be easier, simply click “forgot username or password” link on the log in page. You’ll then receive instructions on how to reset your username/password from there. Alternatively, you can contact our customer support team who will do their best to assist you.
OPENING AN ACCOUNT
1. HOW MANY ACCOUNTS CAN I OPEN?
Due to licensing laws we may only accept one account per customer.
2. WHAT CURRENCIES CAN I PLAY IN?
You are currently able to register an account with IKIBU in the following currencies: EUR, SEK, NOK, USD, AUD, CHF.
3. I DIDN’T RECEIVE MY ACTIVATION CODE. WHAT DO I DO?
If you did not receive an activation code within 5 minutes of requesting one, please check you have entered your mobile number correctly or alternatively contact our customer support.
4. CAN I PLAY FROM MY COUNTRY?
For legal and commercial reasons Ikibu do not open accounts for customers living in or operating from the following countries: American Samoa, Cyprus, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and Virgin Islands), Afghanistan, Algeria, Belgium, Bouvet Island, British Indian Ocean Territory, Bulgaria, Comoros, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Greece, Greenland, Guam, Holy See (Vatican City State), Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland (sports betting prohibited), Israel, Italy, Jordan, Democratic People’s Republic of Korea, Kuwait, Libya, Malaysia, Montenegro, Myanmar, New Caledonia, Nigeria, Pakistan, Philippines, Poland, Portugal, Romania, Singapore, Slovenia, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sudan, Syria, The Faroe Islands, Turkey, Western Sahara, Yemen.
5. HOW DO I OPEN AN ACCOUNT AT IKIBU?
Starting your journey across Ikibu could not be more simple, all it requires is an email address and a phone number. Just click the Sign Up button and follow the instructions from there. It couldn’t be easier.
DEPOSITS
1. WILL MY DEPOSIT BE INSTANT?
In very rare cases, depending on your payment method your balance may take a few minutes to show the change. If this happens, try refreshing your browser. If your balance still hasn’t been updated contact our customer support team who will be happy to assist.
2. DO I HAVE TO PAY A FEE WHEN I MAKE A DEPOSIT?
Depending on the payment method to deposit used you may be charged a small fee. Please visit the payments page for more details.
3. WHAT IS THE MINIMUM AND MAXIMUM I CAN DEPOSIT?
Minimum and maximum deposits vary by payment method. Please see the above table for details or visit the payments page for more details
4. I CAN’T DEPOSIT. HOW CAN I FIX IT?
Before contacting customer support try the following troubleshooting tips: Please check you have the required funds within your chosen deposit method (Bank transfer, credit card, Neteller, etc.) Make sure you have filled out all fields correctly. If you have attempted to deposit using MasterCard or Visa please make sure you have entered the correct details during the verification process. If you are still experiencing issues with depositing do not hesitate to contact customer support.

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