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Youwin’s responsible gaming policy

Responsible Gaming

At Youwin we believe in providing a ‘protected entertainment environment’. It is an important part of our overall customer care programme.

Gambling in a protected environment should be an exciting and pleasurable experience, for adults. We want you to enjoy the Youwin experience, so please play wisely and within your budget.

Staying in Control

The majority of our customers enjoy the Youwin entertainment experience.

Whilst the majority of people do gamble within their means, for some gambling can become a problem.

It may help you to keep control to remember the following:

  1. Gambling should be entertaining and not seen as a way of making money
  2. Avoid chasing losses
  3. Only gamble what you can afford to lose
  4. Keep track of the time and amount you spend gambling
  5. If you want to have a break from gambling you can use our self exclusion option by emailing us at support@Youwin.com with details of all the accounts you have opened with us. Youwin will then close your account(s) for a period of 6 months, during which time it will not be possible for the account(s) to be re-opened for any reason.

    Occasionally individuals may be concerned about their gambling habits. For those who are concerned the following questionnaire from Gamcare may give some guidance.

    Problem Gambling

    If you are concerned that gambling may have taken over your (or someone else’s life) then the following questions may help you find out:

    1. Have others ever criticised your gambling?
    2. Have you ever lied to cover up the amount you have gambled or time you have spent doing it?
    3. Do arguments, frustrations or disappointments make you want to gamble?
    4. Do you gamble alone for long periods?
    5. Do you stay away from work or college to gamble?
    6. Do you gamble to escape from a boring or unhappy life?
    7. Are you reluctant to spend ‘gambling money’ on anything else?
    8. Have you lost interest in your family, friends or pastimes due to gambling?
    9. After losing, do you feel you must try and win back your losses as soon as possible?
    10. When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
    11. Do you gamble until your last penny is gone?
    12. Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
    13. Do you feel depressed or even suicidal because of your gambling?

    These questions are provided to help an individual decide if he or she has a problem and needs to seek help.

    Getting Help

    There are many organisations that can provide support and assistance to individuals who develop a problem with gambling. If you feel this has happened to you we recommend contacting a self-help organisation for guidance.

    The following websites offer advice and guidance. Each link contains help line numbers and an e-mail address that you may contact if you would like confidential advice and support

    National Council on problem gambling

    The National Council on Problem Gambling is the national advocate for programs and services to assist problem gamblers and their families. The mission of the NCPG is to increase public awareness of pathological gambling, ensure the widespread availability of treatment for problem gamblers and their families, and to encourage research and programs for prevention and education.

    GAMCARE

    GamCare has a commitment to promote responsible attitudes to gambling and to work for the provision of proper care for those who have been harmed by gambling dependency.

    Gamblers anonymous (UK)

    Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.

    Gamblers anonymous international service office

    Gamblers anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem.

    Filtering Systems

    If you share your computer with friends or family who are under the legal age to register or bet, we recommend the installation of filtering software in order to restrict the internet access to children and minors.

    There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer’s access to the Internet:

    Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com
    CYBERsitter filtering software allowing parents to add their own sites to block : www.cybersitter.com
    SaferInternet a site co-funded by the European Union provides comprehensive information about internet filter software and offers a free test version : www.saferinternet.org

    Self-exclusion or Opt-out

    On request, Youwin will lock any customer’s account or accounts for a period of up to 6 months during which time it will not be possible for the account(s) to be re-opened for any reason. During the period of opt-out, Youwin will do all it can to prevent new accounts being re-opened. An account that is simply ‘closed’ can be re-opened by the customer at any time. To use our self exclusion option, email us at support@Youwin.com with details of all the accounts you have opened with us.

    If you are an active mobile customer, we suggest you remove Youwin from your notifications to prevent you from receiving content from us. Also, if you use Social Media channels, we recommend you take steps to ensure you don’t receive our news or updates.

    Loss Limits

    Setting a loss limit will restrict the amount you can lose on Sports and/or specific Casino games over a selected time period. You can set a daily, weekly and monthly loss limit.

    A loss limit is calculated by subtracting losses from winnings for the set period of time in a cumulative manner. The stake amount is considered to be part of the total winnings for a bet.

    For example if you placed a bet of 50€ and it won and you were paid out 100€ the total winnings for this bet is 100€ (50€ stake + 50€ winnings).

    An example of a loss limit calculation:

    Your daily limit is set to 100€.
    You place a bet of 50€. The bet is settled as a losing bet.
    Your total losses for the day is now 50€.
    You place another bet of 25€. The bet is settled as a winning bet and you win 50€.
    Your total losses for the day is now 0€.

    The total losses calculation is:

    Total Losses = winnings – losses
    = 50€ (winnings) – 50€ (losses)
    = 0€

    Staff training

    All our customer service staff receive awareness training on problem gambling issues.

    Customer History and Balance

    Customers can easily access a full history of their transactions, withdrawals and deposits with ‘My Account’.

    A customer’s balance is always available through the ‘My Account’ page and can also be seen from the Youwin.com home page.

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