An insight on the business from our Online colleague, Michael Sheehan

I work as Head of Social Media in our headquarters in Gibraltar, but our team also has operations around the world, in Tel Aviv, Sofia and Manila, as well as support from London and Leeds.

We’ve been providing online services since 1998. In 2008, we entered into a joint venture with Playtech, creating William Hill Online. In 2013, we bought Playtech’s 29% share in Online and took full ownership of the business.

We are fortunate to have developed an environment that allows teams and individuals to focus on making an impact. As an ideas-driven organisation, we empower our employees to think big. Often companies encourage innovation but, at The Home of Betting, we thrive on it.

I think that has contributed, over the last six years, to the rapid growth we have seen – faster than the overall UK market, our market share has grown from c10% in 2010 to c15% today.

The team has also grown. In 2008, just a year before I joined, we had around 350 people. Today, we have 1,250 spread across our various offices.  From the digital marketing experts of Tel Aviv, to those ensconced in our tech hub in Shoreditch, London.

What makes working at William Hill truly unique is the workplace culture that encourages this innovation with a healthy disregard for the impossible. In an industry that’s changing so quickly, you’re guaranteed to fail if you don’t take any risks. At William Hill we encourage everyone to make bold decisions, even if that means being wrong some of the time.

Culture is something we take pride in. It sets us apart, defines who we are and shapes what we as William Hill employees aspire to be. We know that culture is more than a set of guiding principles: it is brought to life by our colleagues who illustrate it on a daily basis.

What do William Hill employees have in common? The answer is simple. Passion for our products and customers, drive to ensure that we offer an unrivalled customer experience, recognition of the working values that defines our success and, above all, the diversity that allows us to take risks.

In every William Hill office, talented, passionate and creative individuals work together to create an unforgettable experience for our customers. We believe that every single William Hill employee needs to be inspired, engaged and established in their work. That’s why we focus on our people and create a working environment that nourishes on consistent improvements to our products, service and experience.