Gamebookers is owned by theย BWin/Partyย group who also run an array ofย Playtechย casinos under the iGlobal Media brand and WagerWorks casinos in the Cashcade group. The Bwin/Party group has historically refused to discuss complaints with this service but appears to be changing their position.
Theย Bwin/Partyย group extend to coverย Bwinย andย Partyย casino alongside the Cashcade group that is made of up several WagerWorks casinos likeย At The Racesย andย Get Mintedย and the iGlobal Media group that owns severalย Playtechย casinos.
Historically these groups have been consistent in their refusal to discuss player complaints with 3rd party dispute mediation services (like ThePOGG). This has resulted in a poor reputation with these services. However in late 2017/early 2018 we have managed to establish a line of communication with this group and we have been assured all issues will now be resolved.
Gamebooker restrict the withdrawal of progressive jackpots.